All reservations must be made via our official website or approved online platforms.
To guarantee the booking, a valid credit/debit card—or cash, if agreed—must be provided at time of booking.
For bookings made within 7 days of arrival, full prepayment is required.
For stays booked more than 7 days in advance, we may accept a 30% deposit, with the balance due upon arrival.
2. Cancellation & Refund Policy
Policy varies by room type and rate; please insert your specific terms here.
If using a free cancellation option:
Cancellations made up to 14 days before arrival are fully refundable.
13–7 days notice: forfeit deposit (i.e. 30% of total).
Less than 7 days, or no-shows: charged in full.
3. Check-In / Check-Out
Check-in: from 15:00 hrs, subject to prior arrangement
Check-out: by 11:00 hrs .
Early check-in / late check-out may be available for an extra fee, subject to availability.
4. Occupancy & Bed Configuration
The villa accommodates a maximum of 9 guests
The property does not offer cribs or extra beds
5. House Rules
No smoking inside the villa
Pets allowed upon request and at no extra charge; must be declared in advance .
No parties, loud music, or events after 22:00.
Guests are responsible for any damages and must report issues immediately.
6. Liability & Insurance
Villa Zen Oasis is not responsible for loss, theft, or damage to personal items.
Guests should obtain travel insurance covering cancellations, accidents, and personal property.
7. Force Majeure
We are not liable for delays or disruptions due to events beyond our control (e.g., severe weather, natural disasters, strikes, government restrictions).
8. Privacy & Data Protection
Personal information is processed in line with GDPR and Albanian data protection laws.
We do not share personal data without explicit guest consent, except as legally required.
Optional Additions You Might Consider
Housekeeping Schedule: outline cleaning frequency or guest responsibilities.
Security Deposit: e.g., €200 refundable deposit due upon arrival.
Payment on Arrival: allow guests to pay the balance in cash or card upon check-in.
Cleaning Fees / Tourist Tax: specify if applicable and included or charged separately.
